General Questions

Is the equipment being used designed for roofs?

Our cleaning processes have been updated and perfected over the course of our 15+ years in business to keep up with and exceed the ever-changing industry standards. Our systems are designed for optimum care for your roof cleaning and safety.

Are the technicians working on my roof qualified to be on the roof?

Our technicians are trained with experienced repair and maintenance technicians and roofers before they ever work on your home. Very few technicians make it through our interview and field training process. For new technicians, even our most basic services are performed for months in the presents of an experienced technician. Their work is routinely reviewed to ensure the work being completed is done correctly. Each technician is properly outfitted and trained with safety equipment for their protection and yours.

Are you insured and bonded?

We carry liability insurance which protects your property from damage, a construction bond to protect you for disruptions or financial loss if we do not complete our work or fail to meet the agreed upon terms, and Worker’s Comp that covers our employees if injured while working on your property. Visit to view all of our bond and insurance information. Select “Search By Name” and enter “The Roof Medic” (license number ROOFMRM874LO).

Do you guarantee your work?

Our service has a no questions service guarantee. If you feel any aspect of the service was not performed as agreed upon, whether we simply missed something or it was not up to your standard, we will come back out and take care of it promptly. After allowing us the opportunity to make things right, if you are still not satisfied with our service, it is FREE.

Roof Questions

What can I do to prevent moss?

Moss thrives in moist, shaded areas. Keeping your roof and gutters clear of debris will help to keep your roof dry so moss spores cannot take root. Trimming back overhanging trees and shrubs will help prevent moss spores from accumulating in those areas and will allow more sunlight to reach the roof which will help keep the roof dry. Whether or not you have issues with debris or overhanging limbs on your roof, we still recommend applying some type of moss treatment to your roof regularly. These are the best methods for keeping moss at bay.

Billing Questions

How do I pay my bill?

You can pay your bill via debit or credit card online by visiting our website and clicking the “Make A Payment” button in the top right corner. You will be directed to a secure page to enter your card information. We accept Visa, MasterCard, America Express, and Discover cards.

To pay by check, make payable to “The Roof Medic” and mail to “PO Box 8098 Bonney Lake, WA 98391”.

When do I pay you?

We do not collect payment before the service has been provided. * We also do not require you to pay our technicians the day of the service. To keep it simple, after your service has been completed, you will receive an invoice via mail and/or email. Payment is due within 15 days of receiving the invoice.

*In some cases, we may require a deposit for the order of custom materials. However, we never require prepayment for the cost of labor.

Service Questions

What is the difference between your two moss treatments?

Our basic zinc moss treatment is a powder that is applied to the ridge line of the roof. Each time it rains this treatment is activated to help detour moss spores from taking root. You will see white lines on your roof after this treatment in applied, it becomes a “clear tone” over time. This treatment is included with our Budget Package service.

Our signature RoofGaurd moss treatment is a liquid sodium treatment that is apply to every square inch of your roof. This treatment is active at the time of application and kills all moss spores on contact. This treatment is the more effective of the two options at preventing future moss. This treatment also removes black and green algae staining from the roof as well as other dirt spots. You will not see this treatment on your roof once applied. This treatment is included with our Value Package service.

Do you service my type of roof?

We service and repair composite roofing of all kinds, 3 -tab shingles, architectural shingles, presidential shingles, etc.

We service and repair tile roofing of all kinds, concrete tile, slate tile, ceramic tile, lightweight tile, etc.

We service and do some repairs for metals roofs including stone coated metal and simulated tile, shingle, and shake.

We service and do some types of repairs for torch down and other flat roof materials.

We are no longer providing shake or cedar roofing services. However, we would be happy to answer any questions you have and refer you to another company that can help you.

Inspection/Estimate Questions

Can you give me an estimate over the phone?

Only in rare circumstances do we give quotes over the phone. Even for simple services like roof cleaning, we require an in person estimate. This allows us to inspection your roof for the safety of our technicians and allows us to give you an accurate quote. At times, customers roofs do not even require a full clean, inspecting the roof first allows us to recommend a lower cost maintenance service instead. There are also occasions where vents, flashings, and other roof components are failing and/or leaking without the customers knowledge. In these cases, inspection the roof enables us to notify the customer of underlying issues and make recommendations before a larger problem occurs.

Do I have to be home to receive an estimate?

We do appreciate you being home during the estimate, however, it is not an absolute requirement. Your being present during the estimate helps get all your questions answered quickly and ensures we quote you on all services you are looking for. Typically, we do not need access to inside the home.

For some repairs and leaks, we may require you to be home and we may also need access to your home or attic space.

I already have an estimate, can I schedule the service online?

To schedule services, you will need to talk to our office directly. Because everyone’s roof and service is different, we need to take a specific look at your service to schedule it. This allows us to ensure the technicians have an ample amount of time on the day of service to complete everything thoroughly.

I have an estimate from you but it’s a few months old, do I need to get a new one?

Our estimates are typically good for a year or more. Give us a call to get scheduled. If for some reason we need to get you a new estimate we will let you know when you call.